Clients become proficient users of our systems through training seminars and sessions individually designed for each client application. Additionally, we provide on-going tech support to users who have been trained in the use of our systems.  Other resources include:

1. User manuals supplied in pdf format for in-house printing.
2. Built-in, searchable help pages that contain answers to many commonly asked installation and usage questions.
3. Many clients send us e-mail requests for information or support.
4. We can be reached via telephone during normal business hours. (we have offices on both coasts). Contact us.

We offer data conversion and data enhancement services to help get you up and running on DARTexpert™ as efficiently as possible. Usually, we follow these steps:

Step 1: Convert your list history database (usually the past 2-3 years) to the DARTexpert™ format.

Step 2: Edit list information, and add market classifiers.

Step 3: Configure your DARTexpert™ database as necessary for your unique naming conventions and special calculations.

Step 4: Generate report package and new campaign planning portfolio.

Building a SMARTmodel™ Budget and Plan

We build base multi-year planning budgets including circulation, advertising and ancillary income streams along with associated cost centers.

Learn more about our professional consulting services.

Training

We offer on-site and in-house training sessions for both of our products. Although we do have standard training agenda, we most often customize courses to each client's specific needs.

Software Support Services

In support of our software systems, we provide a wide-range of services that not only enhance your use of SMARTmodel™ and DARTexpert™, but can help you with a myriad of publishing, subscription and direct marketing projects:

• Financial model building using SMARTmodel™
• Direct marketing data conversion and enhancement
• System training sessions and seminars
• Direct marketing planning services using DARTmodel™
• On-going software system enhancement and support